Our policy lasts for 14 days. Unfortunately, if 14 days have passed since your purchase, we are unable to offer you a refund or exchange.
All products delivered in Europe are refundable, with the exception of those excluded by law and bearing a mention to that effect, for example products custom made at the request of the Buyer. In order to facilitate the processing of returns and exchanges, the Customer must first submit a return or exchange request on the site via the "contact" section. If the request is validated by the Company, the Customer will receive an email explaining the return procedure.
In case of exercising the right of withdrawal, only the price of the product(s) purchased will be refunded. The costs of return are borne by the Customer.
The products to be returned must be returned by parcel in their original condition, new, not worn, not used (packaging, accessories, ...)
The return is at the risk of the Customer, who must keep proof of return. The customer is free to choose the shipping method, but the Seller recommends that the products be returned via Colissimo.
If the above conditions are met, the Seller will refund the amounts owed within a maximum of fifteen (15) days from the date of receipt by the Seller. If a customer has opted for a refund, the amount to be refunded will be credited to the customer's bank account via the payment method used with the order. If the Customer has opted for a credit note, the Company will send him a voucher by e-mail for the amount of the return.
In the event of an error attributable to the Company, such as a defective item or an error in the preparation of the order, it is the Customer's responsibility to return the defective item or order at its own expense within one week of receipt of the return authorization e-mail; after this period, the return is considered canceled and the Customer must keep the product. Upon receipt of the product, the Company reserves the right to verify the defective item and/or the error in the order and will only proceed with the refund if the error is attributable to it. For example, in the case of a defective product, the Company will determine that the problem is related to the manufacture of the product itself and not to any use by the customer or a problem that occurred during delivery, in which case it will assume all liability. has been released. If, on the other hand, the fault of the company is properly noticed, the company will proceed to a full refund of the customer's costs, namely the price of the product, the costs of delivery and the costs of return on presentation of the invoice from the carrier. .
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in its original packaging.
Do not return your purchase to the manufacturer.
*Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to an error on our part.
*Any item returned more than 14 days after delivery.
Refunds (if applicable).< br>
Once we have received and inspected the returned item, we will send you a confirmation email. We will also notify you of our decision to approve or deny your request.
If your request is approved, your refund will be processed and a credit will be automatically credited to your credit card or original method of payment within a few days
Late or missing refunds ( if applicable).
If you have not yet received your refund, please check your bank account first.
Please contact your credit card company as there may be a delay before your refund is officially sent.
Please contact your bank. There is often a processing time before a refund is sent.
If you have not received a refund after completing all these steps, please contact us at
Items for sale (if applicable)
Only items at normal prices are eligible for a refund. Unfortunately, items on sale are non-refundable.
Exchanges (if applicable)
We only replace an item if it is defective or damaged. In this case, you can exchange the item for the same item by sending an email to email@example.com